Lite
R50
per user per month
Basic Hosted PBX Extension
Business
R85
per user per month
Cloudcall Lite extension
Desktop Softphone (App)
Call center
R400
per agent per month
Full features
Supervisor user availalabe at additional R50/mo
Mobile add on
R30
per mobile app month
Acts as a mobile app on your Cloudcall Lite or Business extension.
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Features

Key Features

Key Features

Lite

R50/user/month

Business

R85/user/monh

Call Center

R400/user/month

VoIP Call Rates & Free Interbranch Calls Yes Yes Yes
Instant Messaging Server No Yes Yes
Voice Conferencing No Yes Yes
Video Conferencing* No Yes Yes
Desktop Softphone No Yes Yes
Call Center Agent/Supervisor Softphone No No Yes
IP Phone Integration Yes Yes Yes
Mobile Softphone (IOS and Android) R30 per Month R30 per Month No
FoIP Service No Yes Yes
Telephone Management System (TMS) Yes Yes Yes
Voice Recording R199 per Month R199 per Month R199 per Month
MS Outlook Intergration N/A Yes Yes
Standard and Enhanced Features Yes Yes Yes
Standard Features

Standard Features

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Number Porting Yes Yes Yes
Call Line Identity R51 per month R51 per month R51 per month
IVR Auto Attendants Yes Yes Yes
Voice Conference Yes Yes Yes
Enhanced ACD Queues Yes Yes Yes
Voice Recording R199 per month R199 per month R199 per month
Call Monitor Yes Yes Yes
Conference Permissions Yes Yes Yes
CDR Search Yes Yes Yes
Pin-Code Dialling Yes Yes Yes
Music On Hold Yes Yes Yes
FAX over IP (FoIP) with T.38 technology No Yes Yes
Instant Messaging Server No Yes Yes
Least Cost Routing Yes Yes Yes
Ring Groups Yes Yes Yes
Company System Directory Yes Yes Yes
BLF parking slots monitoring Yes Yes Yes
Desktop Softphone No Yes N/A
Mobile Softphone R30 per month R30 per month No
Video Conferencing No Yes Yes
VIBE  Yes Yes Yes
Enhanced Features

 Enhanced Features

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Follow Me Yes Yes Yes
Group Hunt Yes Yes Yes
Call Forwarding Yes Yes Yes
Do Not Disturb Yes Yes Yes
Call Park Yes Yes Yes
Call Pickup Yes Yes Yes
Call Filters & Blocking Yes Yes Yes
Speakerphone Paging Yes Yes Yes
Directory / BLF List Yes Yes Yes
Speed Dial Yes Yes Yes
Monitor Queues No No Yes
Call Monitoring Yes Yes Yes
Phone Callback Yes Yes Yes
Overhead Paging Yes Yes Yes
Paging/Intercom Yes Yes Yes
System Operation Times Yes Yes Yes
Playback (POPI compliant Voice Recording) +3c per minute +3c per minute +3c per minute
Random Number Generator N/A N/A +3c per minute
Voicemail

 Voicemail Features

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Enhanced Voicemail Yes Yes Yes
Operator/Exit Digit Yes Yes Yes
Unified Messaging Yes Yes Yes
Time Zone Support Yes Yes Yes
Voicemail Groups Yes Yes Yes
Integration

 Integration

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Microsoft Outlook Integration Yes Yes Yes
SugarCRM Yes Yes Yes
Salesforce Yes Yes Yes
Call Center

 Call Center Features

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Call Center Agent Softphone No No Yes
Call Center Supervisor Softphone No No R50 per month
Call Center Dialer Interface No No Yes
Callboard Display No No Yes
Queues Callback No No Yes
Call Center Agents No No Yes
Skills-Based Routing No No Yes
Queue and Agent Statistics No No Yes
Real-Time Queue- Agents Monitoring No No Yes
Dialer and Campaign Management No No Yes
System Administration

 System Administration

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Web Browser Administration Yes Yes Yes
Setup, Config, Install

 Setup, Configuration & Install

Lite

R50/user/month

Business

R85/user/month

Call Center

R400/user/month

Phones Auto Config/Provisioning Yes Yes Yes
Set-up Cost R2500 R2500 R2500
Rental Terms 36/48/60 36/48/60 36/48/60
Maintenance & Support 1st year included 1st year included 1st year included